Shipping and Returns
Some items may require special delivery that are not covered by our general carriage rates and will be quoted before the order is processed.
All deliveries are subject to stock and availability.
Please note none of the delivery schedules are guaranteed, see Terms & Conditions for more detail. No refunds for non delivery on time.
If you have any returns.
Thanks for ordering we hope that your order is as you desired, that everything went smoothly and that it reached you in a timely fashion.
If There’s An Error:
If for some reason your order is not right. We will explain the steps to take.
Wrong Size *:
If the item is the wrong size and does not fit. You can return the item to us and we can dispatch the amended size you require. We can only do this if they are unworn and in original condition with all stickers and tags attached if in a box make sure no stickers or labels are put on the box, please do not send any item back that has been worn or is not in its original condition, we will not credit them.
It is up to you how to return them but we recommend at least using a recorded service, we cant be responsible for items we haven't received back.
Please return the incorrect item to us marked for the attention of Returns at the address on your receipt, with the following information. Your full name and address a copy of the receipt, the size of garment or shoes you now need, now you can either pop a cheque in with the goods for £5.95 to cover the carriage from ourselves** to you of the correct size or ask us to contact you for credit card details, where payment was made on the internet we will debit your account, please enclose a mobile number where possible.
Damaged or Incorrect:
If you have received an item that is damaged or not as described please contact one of our Customer Service Operators who will gladly try and get to the bottom of whats gone wrong.
We must be notified of all shortages within 48 hours of receipt of goods, this must be done via telephone within the allotted time.
If you have a fault under the manufacturers warranty please return them to us for inspection, manufacturers warranty covers failure of the product and or materials used in the product, it does not cover fair wear and tear, products damaged in use, i.e. toes worn out due to kneeling when the product does not have a scuff cap, if you are unsure of the right product for your application please call us we will gladly give the best advice we can.
Many boots are described as water resistant, they are not water proof, only Wellingtons or products that are lined i.e. Gore-Tex, Simpa-Tex or Mire-Tex lined are waterproof, Water resistant means resistant not waterproof. Please do not return products other than those specified as waterproof back for leaking.
Slip Resistant ratings, SRA, SRB & SRC are ratings for how high the slip resistance of a product is. please do not buy these products assuming that they are a remedy for working in slippery conditions, PPE equipment is for accident prevention and should never be used to resolve poor working conditions, if an area has oil on the surface then using a medium to absorb it or increase friction in it is the best solution, steel ramps that get wet the best solution would be slip resistant coating of some nature. Rubber soled boots seem to give the best grip when coupled with a SRC sole but are not a solution to working in slippery conditions.
To The Address Indicated On
For the Attention of Paul Sherington - Senior Returns Coordinator
Please enclose a copy of the original invoice with clear instructions as to what you need i.e. replacement, different size or colour or credit, with your best contact details.
* Please note bespoke sizes and special items are not returnable. Sizes 44-62, 84-120, 184-204, 144-158,
248-256 are the only sizes returnable. There are very few sizes not returnable.
** Returns carriage charge to yourself is £5.95 if you paid £5.95 or if it was free to receive your goods, if you payed more than that originally you will be charged the same as the original cost to receive your goods, we reserve the right to charge handling.
Unfortunately any Underwear / First-layer items are not returnable if opened this is for hygiene reasons and none other.